Refund policy

We appreciate your understanding that, due to the nature of our products, we are unable to offer refunds. Our commitment is to provide you with high-quality natural body care items, and we stand by the integrity of our formulations.

Damaged or Defective Products:

In the rare event that you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will promptly address the issue by providing a replacement or alternative solution.

Refund Exception:

While we generally cannot offer refunds, we understand that unique situations may arise. If you believe your case merits special consideration, please contact our customer support team, and we will assess the situation on a case-by-case basis.

Klarna Purchases Policy:

• Orders placed using Klarna are eligible for return within 14 days of delivery.
• Items must be unopened and unused due to sanitary reasons.
• Customers are entitled to a full refund with free return postage.
• Refunds will be processed within 14 business days after receiving the returned item.
• No restocking fees, store credits, or exchanges apply to Klarna purchases.

Return Address:

Contact Information:

For any concerns, inquiries, or issues, please reach out to our customer support team at support@mokoscosmajix.com. We are here to assist you and ensure your satisfaction with our products.

This policy makes it clear that while refunds are generally not offered, exceptions can be made in the case of damaged or defective products. Additionally, it allows for flexibility in handling unique situations on a case-by-case basis.